‌Effective Date: September 23, 2026‌

Welcome to the official Shipping Policy of RIMOWA GmbH, crafted to keep every step of your order delivery transparent and stress-free as you prepare for your upcoming wanderlust plans. This policy applies to all orders placed through our official e-commerce website www.rimowagmbh.com, the home of thoughtfully designed compact travel accessories that are trusted by 50K+ happy customers worldwide. As a team of passionate, lifelong travelers who got tired of bulky, overpriced travel gear that never quite fits the rhythm of a spontaneous trip, we have built this service to make sure your perfect lightweight travel helpers arrive safely at your side, ready to slip right into your bag for your next adventure.

1. Order Processing Timeline

Once you complete your checkout on our website, our local warehouse team will begin processing your order within 1 to 2 business days. Every practical travel accessory in our catalog, from the Collapsible Water Bottle to the stylish Passport Holder, will go through a double quality check during this processing phase to confirm it meets our “tested on real trips, built to last” standard before it is carefully packed for shipment. Please note that order processing does not include weekends or public local holidays in Germany, so orders placed after 3PM CET on Fridays or on public holidays will be processed on the next following business day. You will receive an automatic order confirmation email right after your payment goes through, followed by a separate shipment notification email with your unique tracking number the moment your package leaves our facility.

2. Shipping Rate and Delivery Window

We offer three flexible shipping options for all destinations across the globe, so you can pick the service that best matches your travel schedule:

• ‌Standard Free Shipping‌: This no-cost shipping option is automatically applied to all orders with a total value of €50 or more. For orders below €50, a flat rate of €4.99 will be charged for standard shipping. The estimated delivery time ranges from 7 to 14 business days, depending on your location.
• ‌Express Shipping‌: Available for a flat rate of €12.99, this service cuts down the delivery window to 3 to 5 business days for all major European destinations, and 5 to 7 business days for other international regions. All express orders get top priority in our processing queue to ensure your tiny travel finds reach you ahead of your planned getaway.
• ‌Next-Day Delivery‌: Exclusive for customers residing in Germany, this premium service costs €19.99 and guarantees your order arrives at your designated address on the next business day, as long as you complete your checkout before 3PM CET on a working day.

Please note that all estimated delivery windows are calculated from the date your package is dispatched from our warehouse, not the date you place your order. Delays caused by unforeseen weather conditions, local customs inspection procedures, or temporary courier service interruptions are outside of our direct control, but our support team will track your package actively every step of the way to resolve any issues as soon as possible.

3. Shipment Tracking and Delivery Notifications

As soon as your order is dispatched, you will receive a shipment alert email that includes a direct link to your real-time tracking page. You can also look up the latest status of your package any time by logging into your account on www.rimowagmbh.com and navigating to your order history section. We will also send you two optional SMS delivery updates to the phone number you provided during checkout: one alert when the package is out for delivery, and a follow-up notification after the courier attempts drop-off at your address. If you find that the tracking status shows no new updates for more than 3 consecutive business days, you can reach out to our support team immediately for a full manual tracking check.

4. Delivery Issues and Special Instructions

If your marked delivery location requires specific access notes, such as leaving the package with a doorman, dropping it off at a neighboring pickup point, or avoiding delivery during certain time windows, you can add these special delivery instructions in the dedicated note field at checkout. We will pass all these notes to our courier partners to the best of our ability.

In the rare case that your package arrives with obvious external damage, you are advised to sign for the parcel with a damage note on the courier’s delivery record, and take clear photos of the damaged packaging and contents before contacting us within 48 hours of delivery confirmation. Our team will arrange a free reshipment or coordinate the corresponding after-sales solution for you immediately. For packages marked as “delivered” by the courier system but never received by you, please notify us within 15 days after the marked delivery date, and we will open a formal investigation with the courier provider to resolve the situation without extra charges to you. All orders lost in transit confirmed by the courier investigation will be fully reshipped for free, or you can choose to receive a full store credit equivalent to your original order value.

For any other inquiries about our shipping service, you can reach our team via ripl@rimowagmbh.com or call us at +49 171 9184571 at any time. Our registered address is RIMOWA GmbH, Richard-Byrd-Str. 13, 50829 Köln, Germany, and our support team will respond to all your shipping related questions within 2 business days. We are committed to making sure your selected top travel minis arrive at your side perfectly, so you can step into your next journey with all the well-organized, compact travel helpers you need.