‌Effective Date: September 23, 2026‌

Welcome to the official Refund and Returns Policy of RIMOWA GmbH. This policy applies to all purchases made through our e-commerce website www.rimowagmbh.com, covering our full catalog of thoughtfully designed, compact travel accessories including our best-selling Collapsible Water Bottle, Passport Holder, and all other curated tiny travel finds that are trusted by 50K+ happy customers worldwide. Every practical travel accessory we offer is tested on real trips, built to last and keep you well-prepared for all your upcoming wanderlust plans, and this policy is crafted to ensure fair, transparent interactions between our team of passionate, lifelong travelers and every shopper who chooses our lightweight travel helpers for their adventures.

Core Policy Principle: No Sole Refund Requests Accepted

To maintain a fair, sustainable shopping ecosystem for all our global customers, ‌we strictly do not process any “refund only” requests that do not include the return of the full purchased product‌. No customer will be eligible to receive a full or partial monetary refund without sending back the corresponding travel item you ordered, regardless of the stated reason for the request. This rule applies to all product categories on our platform, from our space-saving travel minis to limited-edition new trip essentials. We have established this policy to prevent improper exploitation that could undermine our ability to keep offering high-quality, fairly priced travel gear that fits the rhythm of a spontaneous trip for all our community members. All shoppers confirm their acknowledgement of this no sole refund rule at the moment they complete checkout on our website.

General Return Eligibility

To qualify for our official return process, your return request must meet all the following criteria:

1. You must submit your return application within 30 calendar days from the date you receive your ordered travel accessory. Any requests submitted beyond this 30-day window will not be accepted for processing.
2. The product you intend to return must be in its original, unused, undamaged condition, with all original packaging, tags, and accompanying accessories fully intact. Products that show signs of long-term use, accidental damage caused after delivery, or modification that alters the original design of our tiny travel finds will not be approved for return.
3. You must provide a valid order number, the original purchase confirmation email, and clear photos of the unaltered product to prove the item was purchased directly from our official website, not from third-party resellers or unauthorized channels.
4. All returned items must be shipped back to our designated return warehouse address, which will be provided to you by our customer support team after your return application is preliminarily approved. We do not accept returns sent to our office address at Richard-Byrd-Str. 13, 50829 Köln directly, as this will cause delays or loss of your returned package.

Step-by-Step Return Processing Flow

1. ‌Submit Your Request‌: First, contact our customer support team at ripl@rimowagmbh.com or call us at +49 171 9184571 within the 30-day eligibility window, provide your order details and explain your reason for returning the travel product. Our support team will review your submission within 2 business days, and send you a formal return authorization confirmation along with the clear return shipping instructions. Unauthorized returns sent to us without this pre-approved return authorization will not be processed.
2. ‌Ship Back The Item‌: After receiving the return approval notice, carefully pack the complete product in its original packaging, ship it to the designated warehouse address provided, and send us the corresponding tracking number of your return shipment via email. For returns caused by our manufacturing defects or shipping damage on arrival, we will cover the full cost of your return shipping fee by providing a pre-paid shipping label to you. For returns for other personal preference reasons such as you changing your mind about the style of the Passport Holder, the customer is responsible for covering the full return shipping cost.
3. ‌Inspection and Confirmation‌: Once our warehouse team receives your returned package, we will carry out a full, strict inspection of the product within 5 business days to confirm it meets our return eligibility criteria. If the item passes our inspection, we will send you an official confirmation email to notify you that your return has been successfully accepted.
4. ‌Refund or Exchange Processing‌: After your return is verified, you can choose to either receive a 100% equal-value store credit that you can use for any future purchase on our website to pick other perfect lightweight travel helpers before your getaway, or request a direct full refund that will be sent back to your original payment account. The refund transfer usually takes 3 to 7 business days to arrive in your account, depending on the processing speed of your payment service provider. We will never issue any refund without first receiving and successfully inspecting your returned product.

Special Cases and Exceptions

The only narrow scenarios where we offer alternative solutions without requiring you to return the item are extremely rare: if the travel accessory you received has a confirmed manufacturing defect that completely prevents normal usage, and sending the item back would cause unreasonable inconvenience for you, you can work with our support team to discuss a free direct replacement of the exact same product instead. In this case, we will send the new replacement item to you at no extra shipping cost, but you still will not be eligible to receive a sole monetary refund without returning the original defective product. We never approve any requests for partial refunds while you keep the purchased travel gear.

If you have any questions about our Refund and Returns Policy, you can contact our team at any time via the contact details below, we are always happy to assist you.
RIMOWA GmbH
Address: Richard-Byrd-Str. 13, 50829 Köln
Email: ripl@rimowagmbh.com
Phone: +49 171 9184571