RIMOWA

Terms of Service

‌Effective Date: September 23, 2026‌

Welcome to the official Terms of Service of RIMOWA GmbH. These terms set out the legally binding rules and guidelines that govern your access to and use of our official e-commerce platform www.rimowagmbh.com, all associated services, product offerings, community features, and customer support systems. As a brand trusted by 50K+ happy customers worldwide, we have built this platform to share only thoughtfully designed, compact travel pieces that make every upcoming wanderlust adventure smoother. These terms are created to ensure a fair, transparent, and secure experience for every member of our community of passionate, lifelong travelers, who share our frustration with bulky, overpriced travel gear that never quite fits the rhythm of a spontaneous trip.

By accessing, browsing, creating an account, placing an order, or interacting with any feature on our website, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction of residence), and you agree to be bound by every provision outlined in these Terms of Service. If you do not agree with any part of these terms, you may not use our website or purchase any products from our catalog.

1. Introduction to Our Platform

RIMOWA GmbH is the registered operator of www.rimowagmbh.com, with a physical business address at Richard-Byrd-Str. 13, 50829 Köln, Germany. You may contact our operations team at any time via the official contact email ripl@rimowagmbh.com, or reach our support line at +49 171 9184571 for all inquiries related to the services covered under these terms.

Every practical travel accessory offered on our platform is tested on real trips, built to last, and designed to keep you well-prepared for all your upcoming wanderlust plans. Our latest tiny travel finds are made to slip easily into your pocket, daypack or suitcase, eliminating the unnecessary bulk that plagues traditional travel gear. Our catalog features curated lines including the Collapsible Water Bottle, stylish Passport Holder, and a full range of top travel minis that have been handpicked and proven perfect for every type of trip, from weekend city getaways to multi-month cross-continental journeys.

The website also hosts a dedicated community space where you can read real reviews from thousands of frequent travelers who used our tiny travel gears on their own journeys, and share your own real trip feedback after you have tested our products during your adventures. This collective experience from our global community of travelers forms the foundation of our brand promise, that every item in our store is a genuine, useful lightweight travel helper you can grab before your next getaway.

2. Account Registration and User Responsibilities

Certain features on our website, including order tracking, saved favorite product lists, one-click checkout, and submitting public product reviews, require you to create a registered user account. When you create an account, you agree to provide accurate, current, and complete personal information, including your full legal name, valid email address, working contact phone number, and accurate delivery and billing addresses. You are fully responsible for updating your account details promptly to keep all your information current at all times.

You are the sole owner and manager of your account credentials, including your account password. You agree to take full responsibility for all activities that occur under your account, and you must notify our team immediately if you discover any unauthorized use of your account, or any other security breach that impacts your account status. RIMOWA GmbH will not be liable for any loss or damage arising from your failure to protect your account credentials, or from actions taken under your account without your explicit prior knowledge, as long as we have taken all reasonable security measures to prevent unauthorized access.

You may not use the account of another user on our platform without the explicit permission of that account holder. We reserve the full right to suspend or terminate any user account at our sole discretion, without prior notice, if we determine that you have violated any provision of these Terms of Service, provided false or misleading account information, or engaged in any activities that harm the safety, interests, or normal operation of our platform and our community of users.

3. Product Information, Pricing and Order Acceptance

We make every effort to display all product details on our website as accurately as possible, including product dimensions, material composition, color variations, functionality descriptions, and high-resolution photos of every item in our catalog. However, minor differences in color appearance may occur due to variations in individual device display settings on different user screens, and we do not guarantee that your device will perfectly replicate the exact color of the physical product you receive. All product descriptions are intended to present the real, practical use of each tiny travel find, and every item is confirmed to match the displayed specifications after our pre-shipment quality check.

All prices listed on our website are denominated in Euros, and are inclusive of applicable German value-added tax (VAT), unless explicitly marked otherwise for international cross-border shipments. For orders delivered to destinations outside of the European Economic Area, you may be responsible for paying additional import duties, customs clearance fees, and local sales taxes that are imposed by your destination country’s customs authority. These additional charges are outside of our control, and you as the buyer are fully responsible for covering these costs. We will clearly note all such potential additional fees on the corresponding product checkout page for international customers to review before completing their purchase.

When you submit an order via our checkout process, you are making a formal offer to purchase the selected products from us at the listed price. Our official acceptance of your order only occurs after we have successfully processed your payment, completed our pre-shipment quality inspection for your ordered items, and dispatched the package from our warehouse, at which point we will send you a formal shipment confirmation email. In rare cases where a listed product has an incorrectly marked price due to a system error, and the correct actual price of the product is significantly higher than the listed price, we reserve the right to contact you to confirm whether you wish to purchase the product at the correct accurate price, or cancel your related order for a full, no-hassle refund, before we proceed with processing the order. We will never automatically charge your payment card for an incorrect higher price without your explicit consent.

We also reserve the right to refuse any order for any legitimate reason, including but not limited to situations where the product you ordered is out of stock, we detect fraudulent or suspicious transaction activity, you have a history of violating our platform policies, or we are unable to complete delivery to the address you provided. If we cancel your order before shipment, we will issue a full 100% refund to your original payment account within 3 business days, with no additional charges applied.

4. Payment Terms

All payments for orders placed on our website must be completed via the authorized payment methods that are clearly displayed on our checkout page, which include major credit cards, debit cards, trusted digital wallet services, and other region-specific secure payment options. By submitting your payment information during checkout, you confirm that you are legally authorized to use the selected payment method for the relevant transaction.

All payment processing activities are handled through our PCI DSS compliant secure payment service providers. RIMOWA GmbH does not store the full complete payment card number or full CVV code of any customer on our own internal servers, to minimize the risk of payment data leakage. All payment data transmission is protected by end-to-end 256-bit SSL encryption, to ensure the full security of your transaction details.

If you encounter an unauthorized payment charge that you believe has been incorrectly processed through our platform, you must notify our support team within 30 days after the transaction date, and we will cooperate fully with our payment service provider and your card issuing bank to carry out a full investigation of the disputed charge, and resolve the issue in accordance with applicable financial regulatory rules.

5. User Conduct and Prohibited Activities

When you use our website, you agree not to engage in any of the following prohibited activities, any of which will constitute a material breach of these Terms of Service:

  1. Using our platform for any unlawful, illegal, or unauthorized purpose, or violating any applicable local, national, or international laws and regulations in your jurisdiction.
  2. Attempting to gain unauthorized access to our website server, other users’ accounts, or any internal systems, networks, or non-public data resources of RIMOWA GmbH, through any hacking, password cracking, or other malicious means.
  3. Copying, reproducing, distributing, publicly displaying, or creating derivative works from any content published on our website, including product photos, brand copy, design illustrations, and community review content, without our explicit prior written permission. This includes framing or embedding any part of our website content on any third-party platform without our authorization.
  4. Submitting any malicious software, virus, worm, trojan horse, or other harmful code to our website, that is designed to disrupt, damage, or alter the normal functionality of our platform, or the normal operation of related computer hardware or network systems.
  5. Harassing, abusing, threatening, or harming other registered users of our platform, our customer support staff, or any other associated personnel of RIMOWA GmbH.
  6. Creating false user accounts, submitting fake fraudulent product reviews, or manipulating product ratings on our platform to mislead other members of our traveler community. Our real trip feedback section is dedicated to genuine, unfiltered experiences from frequent travelers, and we strictly prohibit any activity that compromises the authenticity of this shared community content.
  7. Reselling products purchased from our platform in large bulk quantities for commercial profit without our prior official written reseller authorization, or misrepresenting our brand products as counterfeit or low-quality goods for sale on third-party marketplaces.

We reserve all rights to take appropriate action against users who engage in prohibited activities outlined above, including immediate permanent account suspension, blocking access to our website, retaining all relevant evidence, and reporting the related behavior to competent law enforcement authorities if necessary.

6. Intellectual Property Rights

All content published on www.rimowagmbh.com, including but not limited to website layout design, original text descriptions, product photos, brand logos, graphic illustrations, video materials, software code, and trademark signs, is the exclusive intellectual property of RIMOWA GmbH, or is licensed to us by the relevant copyright holders for legal use on our platform. All of these intellectual property works are protected by applicable copyright law, trademark law, and other global intellectual property regulations.

You may not use, reproduce, modify, distribute, or publicly display any of our intellectual property content for commercial purposes without our explicit prior written consent. You are permitted to download, view, or print copies of website content for your personal, non-commercial reference use only, for the purpose of browsing and shopping for our travel accessories. Any unauthorized use of our intellectual property will constitute an infringement of our rights, and we reserve the right to take legal action against the infringing party to claim full compensation for all related losses.

When you submit original user generated content to our platform, including product reviews, travel experience photos, and feedback on your journey with our tiny travel gears, you grant RIMOWA GmbH a non-exclusive, royalty-free, worldwide, perpetual license to use, modify, publish, distribute, and display that content on our website, our official social media channels, and other related brand promotional materials, for the sole purpose of sharing genuine traveler experiences with our global community. You confirm that you own the full copyright to all content you submit, and that your submitted content does not infringe upon the intellectual property rights, privacy rights, or other legal rights of any third party.

7. Limitation of Liability

To the fullest extent permitted by applicable law, RIMOWA GmbH, our directors, employees, partners, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or the products purchased from our platform. This includes but is not limited to lost profits, lost travel plans, lost data, personal property damages, or emotional distress, except for cases where we have acted with gross negligence, willful misconduct, or caused direct personal physical harm due to confirmed product quality defects.

In no event shall our total aggregate liability to you for any and all claims related to your use of our website exceed the total actual amount you have paid to us for the specific product or service that gives rise to the relevant claim. This limitation of liability applies regardless of whether the claimed damages arise from breach of contract, tort (including negligence), or any other type of legal cause of action.

Some jurisdictions do not allow the exclusion of implied warranties or limitation of incidental damages, so some of the above limitations may not fully apply to you, and you may have additional consumer rights under the local laws of your country of residence that are not restricted by these provisions.

8. Modifications to Terms and Service Updates

We reserve the right to modify, update, or adjust the provisions of these Terms of Service at any time, in response to changes to our business operations, new product feature launches, updates to legal regulatory requirements, or adjustments to platform community rules. When we make material changes to these terms, we will post the revised updated version on our website homepage, with a clearly marked new effective date, and send a notification email to all registered user accounts at least 30 days before the revised terms come into effect.

Your continued use of our website, browsing our new trip essentials, or placing new orders after the effective date of the revised Terms of Service will be considered as your full acceptance of all updated provisions. We encourage all users to review these terms periodically whenever you visit our platform, to stay informed about the latest rules that govern your user experience. We may also modify, suspend, or discontinue any part of the website service at any time, with or without prior notice, and we will not be liable to you or any third party for any modification, suspension, or discontinuation of the entire platform or any of its features.

9. Dispute Resolution and Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or relating to these terms, your use of our website, or your purchased products, shall first be resolved through good faith friendly negotiation between both parties. If the dispute cannot be resolved amicably within 30 days after the negotiation starts, the dispute shall be submitted to the exclusive jurisdiction of the competent courts located in Cologne, Germany.

If you are a consumer resident in a European Union member state, you may also use the official online dispute resolution (ODR) platform hosted by the European Commission to submit your dispute after contacting us first, to resolve the issue without going through formal court procedures. We will actively participate in the dispute mediation process via this platform to reach a fair resolution that satisfies both parties.

10. Contact Information

If you have any questions, concerns, or inquiries about any clause in these Terms of Service, you are welcome to reach out to our operations team at any time via our official contact channels:
RIMOWA GmbH
Registered Office Address: Richard-Byrd-Str. 13, 50829 Köln, Germany
Contact Email: ripl@rimowagmbh.com
Support Phone: +49 171 9184571

We will respond to your legitimate inquiry within 7 business days, and work closely with you to clarify any ambiguity in these terms, to ensure we maintain the same trusted, transparent relationship we have built with our 50K+ happy global customers, as we continue to bring you the best handpicked tiny travel finds that make every journey you take far smoother and more enjoyable.